Media Home Enterprise

Lot-1-04A, First Floor, Digital Mall.

No2, Jalan 14/20, 46100 Petaling Jaya

Contact No

+6016-982 3816

sales@mediahomeit.com

FAQ

We supply a wide range of CCTV systems including indoor, outdoor, dome, bullet, and PTZ cameras. Our products are available in HD and IP formats, with options for night vision, motion detection, and cloud storage.

Yes. All our modern CCTV systems allow you to monitor live footage through your smartphone, tablet, or computer via a secure mobile app or web portal.

While some models are DIY-friendly, we recommend professional installation for best performance. Our team offers expert installation to ensure optimal camera placement, coverage, and system reliability.

Most of our CCTV cameras, smart door systems, and networking devices come with a 1–3 year warranty (depending on the brand). Extended warranty options may be available.

Our smart door locks are designed to fit most standard wooden and metal doors. During consultation, we’ll check compatibility and recommend the best model for your door type.

Most smart locks have multiple access methods such as PIN code, fingerprint, RFID card, or mechanical key backup. In case of issues, our support team can guide you through resetting or unlocking.

Yes, many of our smart home appliances support Google Home, and Apple HomeKit, allowing cross-platform compatibility. We will recommend devices that integrate seamlessly.

Yes. Almost all our smart home products come with a dedicated app, allowing you to monitor, control, and automate your appliances remotely from anywhere.

We provide entry-level home routers, high-speed gaming routers, and enterprise-grade networking solutions. Our range includes dual-band, tri-band, Wi-Fi 6, and mesh networking systems for maximum coverage.

Absolutely. Our team offers professional router setup and configuration, including Wi-Fi optimization, parental controls, and network security.

All our products come with advanced encryption and security features. We also provide guidance on strong password management, firmware updates, and network protection to keep your system safe.

Yes. Many of our CCTV and smart home devices support cloud storage, in addition to local storage options like SD cards or hard drives.

Definitely. Our systems are scalable and modular, allowing you to add more cameras, smart locks, or appliances as your needs grow.

You can contact our support team via phone, WhatsApp, or email. We also provide one-on-one troubleshooting, video call assistance, and on-site maintenance if required.